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Old 10-30-2010, 09:56 PM
 
MSM MSM is offline
 

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Join Date: Aug 2010
Posts: 68
 

Default Re: Error - Pop Up Window Won't Close On Checkout

Yip - I've had some major problems with this.

I talked to 3 customers today who can't order and it's costing me sales. Been going on for months.

I have hit support without success on numerous occasions.

Their team just gives me the old, "Sorry, we can replicate this error so can't help routine".

I've emailed them to show me where the coordinates for this are:

<div style="left: 533px; top: 707.917px; display: none;" class="note-box" id="email_note">Make sure you enter a valid email address because the store will send you notifications to this address.</div>

I'm planning to push it down a couple of hundred pixels as a quick and dirty fix but can't find the source.

Nice to see it's not just me who losing because of this.

Anyways, the first thing is to get this box out of the way. Users sometimes have a go and get declined because they can't update their expiry date. I've been able to salvage many of them by making a phone call, still, a number simply won't order so it's hard to know what this is really costing me.

Please let me know if you find success here. If anyone else finds a solution, please post it here!

Many thanks,

MSM
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