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Originally Posted by peakay
Hi there, this product looks interesting to us.
We also use an email service to send a monthly email newsletter and promotions. Can you tell me how we can synchronize the customer's contact preferences? In other words, if they unsubscribe from the autoresponder system, how do we make that change happen in our newsletter service? And, if they unsubscribe via our newsletter, how do we make sure our autoresponders stop so we do not anger them?
Thanks!
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You may need third-party list management solution for this.
Basically you asking about integrating your business processes, which is more complicated, that simple autoresponder.
People use CRM systems for such purposes (actually for more than this, but needs starts with similar requirements).
You may want to manage things from central place and do one way sync to other one.
As quick solution - add two unsubscribe links and ask customer to do this (or do this yourself).