I found this one quite by accident.
I have about 5 FAQ i wanted to add to that list....made sense to add the FAQ to the HELP section under terms and conditions (Edit Terms and conditions in LANGUAGES: TXT: search for "Privacy" and edit that text, search for "terms" and edit that text too for those two text sections)
But to add additional FAQ...this was sooo easy.
Go to your admin area and in the list underneath "edit templates" is a link for "embedded pages".
Click that.
Add new page...and add the html you want for the center column with the FAQ at the top of the list:
Example:
How fast do you ship?
Answer: bla bla bla bla bla bla
TITLE this page: Ship fast?
Click SAVE/SUBMIT
Wah-la! The page is now listed in the help section....and clicking on it shows a page that matches the store with the FAQ in the center column.
No editing of templates.....
It was so easy I happened on it by accident while trying to figure out "embedded pages".
HTH