Hi Carrie,
I followed the instruction listed on your site to install the Product Importer module.
http://bcsengineering.com/documentation/product_importer_updater.shtml
After that, tried a test import but it didn't go through. It gave me the error message "'C:\WebApps\MyWebSite/var/log/pip_1264484573.log'". So I downloaded the "Test_Site.php" file and ran it. That gave me the message: Warning! Product Importer Pro has not been tested on the Windows operating system. $php_cmd (php) did not return success. (return value was 1).
I have sent in a support ticket with the server login details. [#UBG-177601]. Can you take a look and let me know if this is something can be fixed? I must have overlooked about your note regarding to the Windows Server issues.....Thanks so much for your help!