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Originally Posted by mcpilot
Carrie, there was no ticket number. I sent two messages through your contact form on your website. I need to know how you will communicate with my client to map their import/export if I buy the installation of the product importer/updater. Email? Phone?
Pat
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Pat,
You should have gotten an auto response back with a ticket number if you used a contact form on our website. It seems like we didn't get it. Could you email us at support with your questions?
We prefer email communications for most things, as it leaves a nice written record for both of us to refer back to as to what work needs to be done. We can schedule a phone call if needed to clear some things up, but a follow up email after the phone call summarizing the call is best so we know we're both on the same page and have the important parts of the conversation in email.
Let me know if you don't get a response from our ticket system when emailing us directly to support. You should auto get a ticket number back.
Thank you,
Carrie