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Originally Posted by heather@MX1
I downloaded the trial version quite some time ago, but could never get the Quickbooks plug in to work (I use QB Canadian version). Someone from tech support emailed me a plug in they said should work, but after installing it I still get errors when I try and connect to my QB file.
Since then, I have had a few emails from MagneticOne asking my for opinion, did I have any questions, etc. Each time I responded about the problem I had - also saying I would buy this product if they could help me to get the demo working properly. No response. I sent at least 5 requests, and no one seemed to care that they've just lost a sale.
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Hello Heather
Thanks for your feedback.
Please submit your ticket using support website
http://support.magneticone.com/index.php?_m=tickets&_a=submit
Seems like your emails aren't coming properly.
We have dedicated department, who works on customer support only to provide best service, however problems happens.
PS: We've found your question/feedback in survey, but without email - no way to contact you directly.
Please submit support ticket if you still have any questions.