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Originally Posted by heather@MX1
PS: I have purchased 2 modules through BCSE and one of them does not work. After 2 weeks I am still waiting on Tech Support to address the issue. I want to say that I am not bad mouthing this company, I think some of their products are a much needed add-on to X-Cart...when they work!! so I am posting here because it seems they do have staff dedicated to monitoring this forum and maybe I'll get a quicker response? Here I am BCSE, please fix the module I purchased from you...
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Heather,
I hardly think this is fair. Gary and I have both been replying to you the same day within hours and several times each day. Your initial tech support question was on November 17 and we've replied each and every business days several times. How is that 2 weeks? I count 4 business days and we've replied 9 times in 4 business days.
Thank you,
Carrie