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Being a paid amature I would love to hear any suggestions we are loosing 36% of our customers in the first 0-30sec Maybe this is normal.
Yep, that's pretty normal. There are things you can do to try and lower tht percentage a bit but reality is that not everyone who FINDS your site wants what you have to offer.
I have had days where site traffic was 100 times higher than normal and not made a sale. I have had days when the store was dead and we converted 1 in 3 into sales.
Make sure all of the important information and best looking products are available on the main page. If a user doesn't see what he is looking for right away, they will leave and probably never come back.