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Originally Posted by Jon

I opened the csv you provided in excel and it was not delimited. I took the same information, delimited it, and it imported, which lead me to believe the export was corrupted or perhaps you were using a very old version of microsoft excel which was reformatting the information.

It was delimited on my computer. I maintain multiple X-Cart stores and all can accept the CSV files when importing and they use a ";" as delimiter. CDSEO Pro needs a comma instead. It has nothing to do with being an older version or anything. For your info, I use Excel 2003, agreed, not the latest version but more than suitable. The way I import now is that I save the CSV file in Excel, close Excel and use a text editor to replace all ; with , instead. This works ok.

Originally Posted by Jon

We have a 25% upgrade policy after 3 months of free upgrades which is standard among many of the vendors in the upgrade community. This policy helps us to stay in business while paying for modules to be updated and compatible with continuous x-cart updates.

Ok, I can understand that. The last update only added bing.com support, something I think you shouldn't charge money for. If more things were changed under the hood you should mention it so people know what they pay for.

Originally Posted by Jon

While usually we are much more prompt with our replies, for various reasons our support is currently not as prompt as usual though we are doing the best we can.

Yes, I know. I bought the software because I was impressed with your responses. But then when I installed in our live site and ran into serious problems you were nowhere to be found. This was frustrating for me of course but I understand that you're not a robot and have a personaly life as well. But a message would have been nice simply stating you were having problems or were not available or anything instead of being kept in the dark.

Originally Posted by Jon

We gave you a download link to the latest version as when support tickets are issued we can't always know which version the person is running, and so providing that becomes pro-active. By default the 1.3.6 version will no longer auto-populate with the -p format indicating that you either customized yours to use -p or you were using an older version of the auto-population. The issue in all your urls that are not working is that the -p matches CDSEO's pagination and changing to _p will correct this. The sql patch provided is a way of doing that quickly instead of with csv.

Ok, thanks for explaining, I understand that CDSEO Pro uses pagination. I would have liked it a lot if CDSEO Pro at least gave me a warning though when creating URLs that will conflict with the pagination because now I only found out by accident.

Anyway, I was frustrated with CDSEO but I am glad you're back Jon. No hard feelings, I am still happy with CDSEO Pro, now that I know which things I need to look out for to avoid problems.

Regards,
Dennis