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Old 03-13-2009, 08:45 AM
 
carpeperdiem carpeperdiem is offline
 

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Default Re: BCSE Reward Points - Strategy and Implementation discussion

Quote:
I'll try to refrain from taking offense to that

Carrie, I still love you! By its nature, ecom applications will have geek all over them... when I say, "de-geek" I am referring to language, and making the customer experience easier.

For example, if-ing out some display code for anon customers (or, even better, how about if we make it a marketing tool -- "...As a registered customer, you would have earned x points. Register now and we'll restore your points and you'll get all the benefits of joining name-of-program".)

I am going to share all my edits with the community and of course, you are more than welcome to use/lose as you want.

SO far, it appears that the code is solid and does what I expect it to do. So thank you. This is entirely about integration and user experience. A tech-savvy customer base will have different expectations than my SAHM (stay-at-home-mom) crowd. Not that there aren't SAHM's that are tech-savvy, but I use my wife as the first round of usability testing. She is the first to bitch about a difficult to use site, and what's obvious to me, is not always to her. In fact, what's obvious to me is usually so far off her radar, I have to really try to think like her when designing interface elements.

In addition to the elements I discussed before, I will be trying to make the "pay with points" transaction easier and more intuitive. FOr example, for anon customers, in my opinion, the option to pay with points should be hidden. Also for registered customers with point balance of zero. Then, for customers with points, the pay with points should be before you get to any payment options. Thinking out loud: maybe this could go into an iframe/shadowbox. I think this is all cosmetic.

And of course, I'm stripping as much table code out of the mod as possible -- yeah, 4.1.x is a table based system, but that doesn't make it mandatory for every little piece of code.
I will share my edits with the community.

Still anxious to hear from anyone who's lived with this mod for a while and has anything to share.

Jeremy
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