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Old 03-13-2009, 01:20 AM
 
Freakmode Freakmode is offline
 

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Join Date: Jun 2003
Location: UK
Posts: 696
 

Default Re: BCSE Reward Points - Strategy and Implementation discussion

Hi

We have been running it live for about 18months now.

For every ё1 spent you get 1 point

10 points equals ё1 discount off your next order with no minimum spend, we have a couple of people taking the pesh and get a free order but not many.

We have no expiry time on them.

We give 100% for customer referrals this gets used quite a bit.

The only issues you have with the rewards points mod is that if the initial customers payment does not go through then the points are lost until you cancel the transaction and they are put back on their account.

We get quite a few phone calls with customers wanting to know where their points have gone.

The other issue is if you are using AOM - if we change a customers order when they have used reward points the price gets screwed up badly (sometimes several thousand pounds out)

All in all a good mod but I would say that less than 5% of our customers actually use the points system despite getting emailed monthly with a statement of how many they have.

We probably have about ё30K in unused points.

It would be good if the mod made it more clear at checkout how many points you have available and their worth and prompted the customer if they want to use them or now. I am not sure if this would need to be done by Altered Cart though as we use 1 Page Checkout.

All in all a good mod and its make you a little different to the competition.
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