The way I have been testing "Live Helper" from
http://www.turnkeywebtools.com/ is like this.
I install the program onto my server as in their instructions and the address I use in the admin set up is my normal http URL.
In X-Cart I use the following at the bottom of the powered.tpl file
Note this end uses the secure address
This allows me to track people as they enter and move around inside X-Cart and they can call up for an on-line chat to ask questions. All seems to work well and it is in my 3.2.1 version that should be going live in a few days.
Hope this helps everyone.
Ian
