It is most likely the address you are using. It took me a few times to figure mine out to realize what I had to put. Mine looks like this
(/home/virtual/site7/fst/var/www/html/store/siteimages/thumbs/) i am not sure why it wasnt designed to just know to go from your root folder but as said I had to use the path listed above insted of the short (/store/siteimages/thumbs/). Anyway hope you get it.
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