I just got done dealing with this issue. I contacted Bizrate and was informed that it can take 24-48 hours after you created your account for it to replicate though their system.
Also a way to check to see if it is X-cart or your account with Bizrate, do this.
1. Create a blank html "with notepad or what ever you want"
2. Past the code below into it.
3. Past YOUR Bizrate script over the fake one that is in the code and save.
4. Preview that page. You can this by opening your browser and click file - open file - then browse to the file.
If it errors then it is not X-cart or the placement of the script in X-cart but the account itself.
Code:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<title>Untitled Document</title>
</head>
<body>
<div align="center">this is a test of the Bizrate survey script</div>
</body>
<!-- BEGIN: BizRate Survey Invitation HTML -->
<script language="JavaScript" src="https://eval.bizrate.com/js/pos_123456.js" type="text/javascript"></script>
<!-- END: BizRate Survey Invitation HTML -->
</html>
If this file works but does NOT work in X-cart then please make sure you have added the script to
skin1/customer/main/order_message.tpl
UNDER this line
Code:
{include file="modules/Google_Analytics/ga_commerce_form.tpl"}
{/if}
Hope this helps