[crazyoval]

Just to let everyone know, I made a claim via PayPal and they got my money back. I suggest everyone does the same.

The lesson I learnt was to not be so casual about doing business. This supplier was recommended to me from past work but things change... and I should have made sure there was a two way communication about the mod I wanted to order before making that order.

Because I was pleased to see this mod, which no one else seems to be doing, and I knew of a happy customer, and the site looked pretty slick, I just put the order in.

In future I will always make contact first to find if I can trust a provider. Clearly after this I have no trust in this provider as they have made no attempt to contact me even though they have had every opportunity. I appreciate things go bad and life gives out dirt to people, but this is business. You are either in business or not. If you are not, you need to close your door and communicate to people that you are not but maybe hope to comeback soon. Make just one call, leave a posting here so that many people can see it, or send a message to all those who were waiting for their orders to be fulfilled.

I also have this same communication issue with a well known mod supplier / installer right now.

The issue is probably due to not being able to cope with the work level, but the first thing people seem to do in this instance is clam up when it should be the opposite, they should open up and tell everyone they are maxed out.

That way people will understand clearly where they stand and make the decision that is right for them ensuring that there is every opportunity that they will come back to you again sometime in the future because they know you will be honest, and so can be trusted more than most.

Hiding the truth and not communicating is a sure way to confirm to a customer that you can not be trusted and that there is more than likely going to be a pain level attached to doing business with you.

People aren't stupid, they will not only walk, they will talk.

Its one thing to be a great engineer, its another to be a salesman and a service manager.

The lights maybe on, but there might be no one at home.... RIP