[balinor]

There are certain vendors who are EXCELLENT at support, and others who simply aren't. I won't name names, but if you read the rants and raves forum, you'll get a good idea of who's who. I agree that it is pathetic when it takes longer than 24 hours for a digital download when you are paying via credit card, and I am always extremely disappointed when it takes longer than 24 hours to respond to a support ticket (with something other than 'we have received your request'). I buy a LOT of mods for a lot of clients, and there are some firms I just won't deal with anymore because of the lousy support. If you are in the business of selling mods, you best have the resources to handle the support of them.