[Darryl]

Hi,

I have a question that I need some feedback on.

What type of support or customer service should one expect from any of the Third-Party Mod Developers/Vendors listed in the sticky at the top of this forum or for that matter anybody who claims to offer a commercial third party product for X-Cart? In my relatively short experience (about 4 months) with X-Cart I keep asking myself if I am expecting too much when I don't get a reply for a support question within 12 - 24 hours after spending hundreds of dollars. I also have found it amazing that it can take more than a day to get a digital product delivered not including weekends and holidays of course. I have also found inconsistent customer/service where it's good one minute and questionable the next.

I have also seen numerous forum posts requesting some sort of assistance for mods that have gone unanswered. You are left wondering if these people got their problem figured out, or just gave up. If I was in the business of providing some sort of X-Cart third-party product, I certainly wouldn't be ignoring these forums in any manner if I truly wanted to run a successful business.

I am an avid online consumer and web site owner (have some experience) and as soon as I started treading in the X-Cart waters I started to get all these negative thoughts, and I would just like to hear what the general feeling there is around here is about the items I mentioned above. I have committed to using X-Cart so I'm going to have to live with what I get for now.

If you have some feedback I'd like to hear it.

Thanks