[JMC]

Thanks for reply.

My store is nearly ready to operate live. I have registered as a customer and placed 5 orders so far, in order to see what e-mails the customer would receive. I want to test all this out to make sure it is clear for the customer to understand. I could live with the two e-mails being sent as they are just now, but think it would be better if only one was sent to avoid confusion.

Let me tell you a bit more of what I see in the e-mails I receive as a customer.

The first e-mail customer is receiving says "this is order notification #no 1 or the next order no in line such as 2, 3, etc. This is stated in the subject line of the e-mail. The body of the e-mail contains the invoice. Just above the invoice on the left side of the page just above where the origional graphic thats shown in the default e-mails there is some text that says "this is an order #no 1 notification.

The second e-mail the customer is getting is exactly the same except that the subject line of the e-mail says your order no 1 has been processed, and the wording above the invoice now says Dear Mr Customers first and second name. Thanks for placing your order. Please come back soon.

#From your answers above.#
X-cart emails a "order notification" by default. I have never figured out what "Enable email notifications for customers about initially placed orders" does, as it doesn't seem to make a difference which way it is set about the order email.

My answers
The wording of this selection seems to me that this relates to the default e-mail that you say is sent. If its not wonder what its for.

If this has nothing to do with the default e-mail then how would I stop the default e-mail being sent if I wanted to.

#From your answers above#
When you go to check the order, what is the status? Normally it would be "Queued". If your payment gateway is somehow (I don't see how) changing the status to "processed" that is where the second email is coming from, and if the payment processor is sending your customer an email saying the card has been processed then the "order is processed" notification form x-cart is redundant.

My answers
As soon as I place an order I go to my site and the order status is processed.
The two e-mails appear almost together so I have no idea if any other status is shown, even for a brief moment.

Yes worldpay send a e-mail telling customer that they have processed their order for my site. They do not show any invoice details, only total value of the order.

The e-mail from my site is required because if the customer does not sign in they have no other way of getting their invoice automatically e-mailed to them. Also, if they are not a member they cannot look into history and print one off later.

Worldpay automatically process my customers card, providing everything matches up. I never see customers card details. There is setting in my worldpay account which can delay the credit card being actually charged, this is to allow me to carry out further fraud checks if required. I can set delay up to four days I believe.

So at moment cards are processed almost in an instant as long as all the customer details match up during worldpays processing.

#From your answers above#
It seems to me that you could stop the initial email from being sent.

My answers
How would I do that.

Thanks for taking time to help me with this.

Regards

John