[JMC]

Hi

Thanks for reply.

Yes I am using a payment processor, its worldpay.

In customer set up area I have the following ticked. Ticked = #

Customer notifications

Enable email notifications for customers about initially placed orders: (This one is not selected)

#'Order is processed' notification to customer:
#'Order is completed' notification to customer:
#'Order is declined' notification to customer:
#'Profile is created' notification to profile owner:
#'Profile is modified' notification to profile owner:
#'Profile is deleted' notification to profile owner:

When customer payment is made on worldpay, the customer is then transfered back to my x-cart site. It says thanks for order etc, and below that is the invoice which they can print off if they wish.

The customer gets two invoice receipts e-mailed from my site at this stage. There is only minutes between them being sent. One says order notification in the subject line and one says order processed in the subject line.

The customer also gets a e-mail from worldpay stating that they have successfully placed a order with my site.

The site admin also gets a e-mail from my site telling him that an order has been place and by whom. Worldpay also send admin a e-mail with successful placed order details and card check details.

My requirements for operation.
(1) All I want is for the customer to receive their first e-mail with order processed in the subject line and all the rest of the body text which is being sent at the moment.

(2) When I dispatch goods I will go to my x-cart site and select my order from processed to complete. By doing that I would expect my customer to receive their second e-mail with complete in the subject line.

All worldpay e-mails are working correctly.

Am I correct in saying that the first notification checkbox which I have not selected is the one which would trigger the e-mail that shows order notification in the customers subject line.

If I am correct then why is a notification e-mail being sent at all, and what do I do to stop it being sent.

Regards

John