[showoff]

Goodday readers,

We have a company in Holland ( largest tuning company of Europe ) and use X-Cart for our webshop. Because Dutch people like reward systems we implemented the 'Customer Reward Points System' from BCSE ( BCS Engineering ).

Unfortunately this system has a mind of its own and applies points to orders even though the customer did not want this. Even worse, it takes all the points owned by the customer but it does not give any reduction on the final invoice.

This is the latest state of the reward system, but it has had alot of different issues from the beginning. Everytime we gave BCSE a way to prove that their paid add-on works perfectly, but unfortunately it takes months now and everytime they do something it gets worse or broken elsewhere.

Our business is now suffering from alot of angry customers due to this pointsystem and we have alot of manual work to correct this.

Now we have to options:
1. We build our own system wich now seemed to be a much cheaper solution afterall.
2. We use a little community help to fix the BCSE system because they cant themselves.

Anyone who has had problems with this system and perhapbs has some idea's? Thanks in advance.