Quote:
|
Originally Posted by Zaja
Darryl,
I replied the next day, but I'm having problems sending email to your address (using 7dana or my gmail address), take a look:
-------------------------------------------
> This is an automatically generated Delivery Status Notification
>
> Delivery to the following recipient failed permanently:
>
> admin@*****astronomy.com
>
> Technical details of permanent failure:
> PERM_FAILURE: DNS Error: DNS server returned answer with no data
-------------------------------------------
btw. We guarantee answer within 24 hours for support questions/issues, not for pre-sales questions and contacts.  |
Hi,
Could you resend them. I'll send you another e-mail address through your site just in case it happens again. I am very relieved to hear that you answered. I liked the idea of your templates and vBulletin skin. I can't say I've had any difficulty receiving e-mail, at least none that I know of until now. Although I might be able to think of a reason or two as far as this weekend is concerned.
I am getting rather desperate to find a viable ecommerce solution. I asked x-cart my first question through their support site and was amazed to see an instant 10 points taken off (which have now been replaced and appreciated). This question was more like a sales/feature question which in my mind should not have been charged anything. The kicker is it took over 24 hours to get a response from a paid support service. That is too long, and seeing as I'm just getting going with them it made me question whether I can work with the way they do business. I'm sure they probably questioned whether they can work with me
Thanks for the enlightenment. I'll drop that e-mail address off now.