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Originally Posted by karen@boomobile.com
Admin dosen't have the line: <link rel="shortcut icon" href="favicon.ico" />
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Is this from viewing your resulting source via the browser (view source)?
Also, locate the differing favicons from viewing the customer's source and admin's source. If there are no href="favicon.ico" (or something similar) in one or the other then usually your Browser is playing tricks with you. Some browsers have a grey area regarding the favicon.
If from viewing the source you find 2 different favicon locations you should be getting closer to resolving your problem.
Hope this helps.