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Originally Posted by kenlerch
I followed all of the instructions and am able to connect to our production database, but once I flip the switch and it tries to bring down the data it hangs. I've sent in a ticket and have gotten no response.
I saw the knowledge base but there is nothing in there that describes the problem I am having. There is no phone # on your web site so I contacted support.
Ken
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I just responded to your PM on this matter.
Need to know technical details on how you are connecting to provide suggestion, lets do this via support email.
I will improve online help after solving your problem - so everybody will have instant solution/help.