I would talk to X-Cart Support. They should be able to correct this and they did do the initial work.
I have never dealt with X-Cart development but from what I have read, you need to be very concise and explicit with what you want done with development.
Pointing at another site and saying "I want that" is bound to create lots of problems.
You could try Shan or Funky. They may be able to help. It may cost money.
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