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Old 11-15-2007, 04:25 AM
 
balinor balinor is offline
 

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Join Date: Oct 2003
Location: Connecticut, USA
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Default Re: Why the inconsistency?

Strip EVERYTHING out of the checkout...don't give the customer any chance to back out. Look and feel has no value whatsoever here, and can in fact be a negative if it makes the page more confusing. Once they commit to buying, you don't want to do anything to distract them. I've done a lot of conversion studies on this, and if you strip out all of the links, you'll find a significant increase in customers completing their transactions.
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Padraic Ryan
Ryan Design Studio
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