[shan]

Dont get me wrong, I never said you were hiding your heads just that we should not be in this situation so far down the line with xcart and qualiteam. You are not a young company.

The main problem seems to come from releasing a patch or upgrade pack that is full of problems even on a fresh install (not that Ive tested it just from what Ive read here)

yes supporting many users is not a simple thing but you can cut down on the amount of support you give by making things work better in the first place. again not a simple task but something like a security patch should be an easy thing to do.

As for the problems of patching hundreds of clients sites.. If your getting paid for it then get some temporary staff in.

As developers many of us are in a similar situation to you and we are in part responsible for more then a single site so making sure that an upgrade or security fix is not going to bring down a clients site or cause extra headaches is paramount. We must be able to rely on you in situations like this.

My main reason for chipping in here is that I notice many seasoned xcart developers having issues and not your average jo just not understanding what a diff file is

Look forward to seeing what you find out.