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Originally Posted by ambal
You shouldn't worry about not getting the e-mail from us to the moment as you haven't got the e-mail YET. We send our newsletters in some portions usually in order not to create a huge overload impact on our servers like if we send them all at once. I am sure you'll get the e-mail in some time later.
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Alexander,
With all the love and respect a forum mod can give you, there are times that X-Cart needs to bite the bullet and not do everything in-house. Sending 15,000 emails can be done in a day with a 3rd party email service. Yes, you'll pay for this, but for security exploits, I can't think of a better use of company funds. (well, a big party for your forum participants come to mind, but I would give that up for timely announcements of security exploits).
FYI, many companies have systems in place with outside vendors to deliver their messages on-time... for example, I received an email from Apple on October 26 announcing their new operating system. Every Apple customer received this email on October 26. That would be millions of emails. It can be done. 1-800-Flowers sent me an email that is time-stamped for a 48-hour sale. I would imagine that they sent this to more than 15,000. And since the content expires in 48 hours, if they can't send it to all their customers FAST, the value of the content is lost.
My point is that 15,000 emails is not going to kill you with an outside service. And if you need scalable server technology, there are experts lurking here...
Please don't make excuses. Many of us are pros running our own businesses as well as being the ecom guy. We find ways to do things, and we don't always do everything in-house. Thanks for trying to communicate with us... please, we do appreciate it, really, there is no other way to keep your customers happy - BUT when things go wrong, in my opinion it is better to acknowledge the error and fix it --
"not to overload our servers" to me is lame. Thanks for keeping the communication open.
Jeremy