[carpeperdiem]

Mark,

If I buy a commercial product, 1st line of support is always the developer. Yeah, there are some smart guys here in the forum, but none of us can expect non-paid, volunteer (friends) to do what professional support should be doing.

IN your case, you should be dealing with SafetyNetWeb. Anything you get from the forum is a bonus.

You've been around the forum long enough to know that Padraic goes way beyond the role of moderator, and should not be spoken to like that... You owe him an apology. This is a professional forum for big kids. There is no place for snapping at someone, no matter what they said -- and in your case, yes, it was an obvious, "have you opened a support ticket with the developer..." which to me is the best way to proceed.

You will never know the number of emails I have with developers for my site -- these emails will NEVER make the forum -- it's their business, and private tech support realy doesn't belong ina public forum. There are too many users with DSEFU that are very happy, so the issue is unique to you, and should be dealt with by SafetyNetWeb.

Have a good day.

--Jeremy