[savajr]

Originally Posted by witold

Hi everyone

Jus few days ago I've bought from MagneticOne 2 products:
1 - XML Sitemap for Google, Yahoo....
2 - Advanced SEO.

Before someone of you decide to buy something there - just read this carefully:

Advantages of MagneticOne - relatively low prices

Major problem - poor, definetely bad support.

About XML Sitemap - great idea, it's working out, but has a problem. It takes to xml sitemap all the products form x-cart, even those which are out of stock.
So it generates a plenty of URLs but it is not "healthy" for your SEO purposes, in case you've decided to no to show on storefront "Out of stock" products.

MO offers support for this issue by sending patched files (but quality off supp is low, remember that).

2 - Adv SEO - major problem for x-cart 4.1.5+ users (I've experienced it with 4.1.7) - all the links handled normally by JS are dead (including Add to cart, Add to Whish List, Fancy Cat module...)

So, before you'll buy at MagneticOne - just try to reach them via live-chat (for ex.) and ask for improvements they've made... (they will probably try to convince you, that everything is fine )

Witold

MagneticOne working hard on solving this problem, here is what was done:

0. Improving quality/flexibility/ease-of-use of our products to minimize potential problems
(this is our preferred method)

1. Installed and using great online support app, much better request tracking now.
2. Created online knowledgebase to provide customers quick online reference with typical common problems solved (support.magneticone.com)
3. Introduced public support forum system (forum.magneticone.com)

If you would like to suggest better methods - we are open to your suggestions and complaints - they greatly help us to improve

One more important thing
Low prices is not primary MagneticOne advantage