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Old 05-28-2007, 11:09 AM
 
carpeperdiem carpeperdiem is offline
 

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Join Date: Jul 2006
Location: New York City, USA
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Default Re: Most customers can't find where to enter the coupon code

Quote:
but if it's a location issue, just modify the TPL file and move it up higher in the page (above the Items section in the cart).

It's not so easy -- try moving the coupon code in FLC -- it no longer works...

For example, in file, /skin1/customer/main/cart.tpl

This code is responsible for the coupon form:
Code:
{if $cart.coupon_discount eq 0 and $products ne ""} <p /> {if $active_modules.Discount_Coupons ne ""} {include file="modules/Discount_Coupons/add_coupon.tpl} {/if} {/if}
I have tried to move this codeblock up the page -- for example, I tried to insert this codeblock after:
Code:
{if $main eq "fast_lane_checkout"} {include file="modules/Fast_Lane_Checkout/cart_subtotal.tpl"} {else} {include file="customer/main/cart_totals.tpl"} {/if}
And although the code moves up the page, it no longer functions.

Does anyone know what exactly happens when the coupon code is called? Is there something in the cart.tpl preventing the coupon code from working?

I have had 10 transactions in the past few weeks where the customer sends us a message "please give me the promo code -- I didn't see where to enter it..."

This is not an isolated problem with "dumb" customers... my customers are not geeks, but they are typically active internet shoppers.

I must agree with them, the coupon entry form BELOW the checkout now button is anti-intuitive.

I am also seeking a solution to move this codeblock up the page. Anyone have a suggestion that keeps the functionalisty of the coupon entry?

Thanks!

Jeremy
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