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Originally Posted by marlo
I want to purchase this product, but have a couple questions and can not get any response from firetank. So far, I can not get them to respond to me. It has been about 2 weeks and I submitted two requests to them on their support site.
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Hi Marlo,
This has been due to a major problem we've uncovered with the support desk installation we had, it unfortunately was sending some tickets to a ghost department (duplicate of an existing one) where we got niether access or notification to the tickets effectively sending them into a black hole. We recently thanks to balinor mentioning he didnt get any replies to any emails he sent aswell looked into the problem and found several hundred tickets which had gone AWOL, the problem is now under control and support should be back to normal.