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Originally Posted by carpeperdiem
As a customer, if you surcharge paypal or credit cards, I'm gone...
Merchant fees are part of the cost of doing business.
And it IS against paypal policy to surcharge to cover fees...
The way around this is to offer a "discount" for specific payment methods... so a "normal" transaction has your surcharge built in, and other types of transaction get a "discount"... I still think this is bad.
In my opinion, If you choose to offer an expensive payment gateway, it's not the customer's problem - it's the merchant's. You can get a 2% merchant account with low monthly fees. It's the cost of being in business.
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Yes merchant fees are the merchants problem, but either we include it in the selling price or charge a fee for it. either way the customer pays it. At least having a lower advertised price prior to checkout, you will attract more buyers to go to checkout and if they dont like the fee, they can change to a different payment method.
If Paypal is the most convenient way to pay online, then what do they have to worry about.