[Vacman]

My two cents - Nate has been absolutely outstanding in his responsiveness etc. He helped me set up the mod on our system and although I have not actually bought it yet (budget - next few days), and although we are still having a couple of issues gettting it running smoothly (config issues on our side), I for one am completely convinced that he is there for all of us.

The reality is that we all strive to make all of our customers happy, and for the most part I believe that generally most of us are here because of our success. Having said that, sometimes some customers aren't worth the effort... Now matter what we say or do, they are going to believe what they want. For those few that make our lives difficult, we just have to not let them get to us...