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Originally Posted by cotc2001
The out of stock is not a problem with the mod it's just the way x-cart works
For example when someone goes to place an order it's temporaily placed in a "not-finished" status until the payment is complete
If an order is paid then it moves it to complete
If an payment of a order fails it makes the status failed
so if the customer clicks back then the site isn't able to move the status to complete or failed because there it hasn't reached the trigger point to do so
So the order is still not finished which means it has taken the items out of stock as it's awaiting payment hence if you have only 1 of something in stock then if they click back it shows it out of stock.
It's just the way x-cart is and you need to keep an eye on orders or find a way of stopping the customers clicking the back button
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Many many thanks. I've been scratching my head over this one. It must be a co-incidence, but it only happened after installing the mod. Before, I had no problems. Strange.
Do you know how I can disable the back button somehow? I don't think this is possible.
Do other big sites such as amazon have this same problem with their solution? It just seems crazy to me that this is not more user friendly / robust.
I have had to deal with 3 such issues out of a total of 5 orders. It's a big hassle and I'm loosing sales because of it.
Could you imagine if Amazon had to email even 1% of their customers?
Also since installing the mod, the Marketing manager has stopped showing sales and where they have come from. I guess there must have been some code that has been deleted. Any ideas how I fix this?
Best Regards,