Not free but talk to gary at www.x-cart-plus.com im pretty sure he's developed a help system not sure if it's for resale though
EDIT: it is for sale link here
http://www.x-cart-plus.com/Ticket-Support-System-for-X-CART-p-41.html
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x-cart 4.0.5 (live and heavily modded)
Server: freebsd
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