Ok probably a simple answer to this one.
Scenario
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When a customer places an order they get the emails from whatever is in general settings/company details/Orders department e-mail address:
but the problem is for any order enquires they need to contact a different email address, is it possible for the orders still to go through to general settings/company details/Orders department e-mail address: but the email the customer recieves has a from field of the other address???
the problem is that people are getting the email but if there is a problem with the order they are just doing reply to and so it goes to the wrong department.
is it better/easier to make some change to the x-cart so that it shows a different email address for the customer but the order still goes to one defined in the settings or edit the template to just say in it that all enquiries should be sent to
blah.blah@blah.co.uk.
If possible the first one would be better as it would stop point blank people replying to the wrong address.
If the first can be done anyone got any ideas how?
and if the second which is the mail template that I would need to edit to add the extra wording into the email for the customer?
TIA