You've entered several tickets on the same issue which have all been responded to which makes me wonder if you are receiving my emails. Perhaps you can PM me on the X-Cart forums for support.
With regard to your question, when you enter the url in your admin section you can not have slashes in it.
It should just be "16x20-baseball-photos" or "baseball-16x20-baseball-photos" but NOT baseball/16x20-baseball-photos
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