Not sure if this is the only post on this matter, but I think that this is one for Shan's list of things asked a million times.
Just an addition though, if you want to remove the fields totally, so that when you (or your client if you are setting this up for someone else) receives the email, there are no blank fields where department is, or anything else you have removed, eg. fax, or website:
edit: skin1/mail/html_help_contactus.tpl
and remove the rows corresponding to what you have removed in the help template.
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