X-Cart forums - Products page is missing and Can't link to the new page!!!

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- - Products page is missing and Can't link to the new page!!! (https://forum.x-cart.com/showthread.php?t=69339)

Chheang Leng

06-09-2014 09:14 PM

Products page is missing and Can't link to the new page!!!

Dear X-Cart Team,

I just purchased X-cart Business 5 with a template design with installation services included. X-cart team just handed over me the finished project last week with the problem are still exist. Now I having the following problem with my website:

+ Products page is missing
+ Can't link to a new page that I just created
+ Shipping and Our Term pages are also not working

Can you help to figure it out what is the exact problem and how can I fix it?
Thanks.

Cheer,
Leng

qualiteam

06-10-2014 09:06 AM

Re: Products page is missing and Can't link to the new page!!!

It sounds like Clean URLs are not enabled on your server.

Please check your [XC5]/etc/config.php file and make sure that it has "on" in the "clean_urls" section as follows:

Code:

[clean_urls]

enabled = on

Chheang Leng

06-10-2014 07:05 PM

Re: Products page is missing and Can't link to the new page!!!

Yes I confirmed that the [clean urls] enable=on.

Code:

[clean_urls]

enabled = on

; String with one or more chars.

; It will be used to autogenerate clean URLs.

; By default, only the "-" or "_" characters are allowed.

; Empty string is also allowed.

default_separator = "-"

qualiteam

06-11-2014 10:35 AM

Re: Products page is missing and Can't link to the new page!!!

Unfortunately, I'm run out of ideas why this could happen. Have you checked log files in the [XC5]/var/log directory? Are there any errors?

This issue may require on-server debugging. Our team can do this for you: http://www.x-cart.com/technical-support.html

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