adding java script
 

I have a hosted live-chat customer service and want to insert into a template (ie- poweredby.tpl).

I tried adding the code, but I got a smarty error.

Is there a way to do this successfully? :?

I'm interested in this, as well. :)

Hi seaCost, ArmyNavy,

I'm not sure I understand your requirements correctly, are you trying to add the text "Powered By XXXX", or a graphic like the "Powered by Xcart", or is it a template file you want to insert into another template?

Regards,

Hi all

Is it "Live Helper" by chance you are using ? If so I have been testing it and I maybe able to help you

Ian
:D

Hi,

I'm quite interested in this too!

ATKOgirl

The way I have been testing "Live Helper" from http://www.turnkeywebtools.com/ is like this.

I install the program onto my server as in their instructions and the address I use in the admin set up is my normal http URL.

In X-Cart I use the following at the bottom of the powered.tpl file

Note this end uses the secure address

This allows me to track people as they enter and move around inside X-Cart and they can call up for an on-line chat to ask questions. All seems to work well and it is in my 3.2.1 version that should be going live in a few days.

Hope this helps everyone.
Ian
:D

Live help stuff will come later for me, I'm sure. My main issue is adding any javascript at all. After I add some, the system chokes and won't generate pages. I'm still totally new to x-cart, and I'm no php meister. So, I'm sure the problem is likely on my end, but I thought I'd mention my interest to see what's what.

How do you like that live help system? Can it handle lots of simultaneous users?

Many thanks :)

Live Helper is good, you can have as many operators as you want to take the calls. If you get too many at one time it will queue them and notify them to what number they are in the queue. Quite impressive for a small collection of files. I tried it for a short time on my live site and I quickly had a few people call so I think its worth it. I spotted it on one of Boomers sites I think and thats how I came to give it a go.

Ian
:D

Here's an extremely interesting article about this functionality:

http://www.internetretailer.com/article.asp?id=7742

Definitely boosts ROI!!!


ATKOgirl

Hi Ian,

It's similar only I don't run any scripts from my site. It's a hosted-service. The javascript just opens a chat window.

I'm just not sure where to put the javascript. I tried putting it in poweredby.tpl after the image, but that generated errors. Maybe I need it in a seperate template?