Cart Empty Issue
 

We have an issue when a customer is in checkout mode (We use one page checkout) if they click on the view cart icon in our customer/top_main.tpl
Example: Attachment 1546
they are taken out of checkout mode into view cart which is empty.

Does anybody have a work around on this issue? I know my customers are a little "slow", but their money spends just as well if they can ever complete an order. :lol:

Mike

Re: Cart Empty Issue
 

Mike,

Sounds like a C1 installation issue. Verify all C1 install steps are perfect. "View cart" from within C1 should not take you off the page IF you have the function: " Allow the customer to edit the cart contents on the checkout page" enabled. Did you have this enabled?

Moving to 3rd party.

Re: Cart Empty Issue
 

Yes, Allow to update product quantity on the checkout pages: is checked.

WebSiteCM installed this for me a while back, before we added the "view cart" in the top_main.tpl I cannot begin to tell you if there are any error in the instalation, but I seriously doubt it.

Mike

Re: Cart Empty Issue
 

Well, that's the first place I would look... what code are you using for view cart? simply, /cart.php ?

Why not hide all options to skip out on checkout once in the C1 page? You can do this by editing /skin1/modules/Checkout_One/checkout_one_home.tpl

find {include file="head.tpl"}

and comment it out. insert a new file, I called mine, head_checkout.tpl and use an include to put it where you need it.

{include file="head_checkout.tpl"}

In our head_checkout.tpl, we make EVERYTHING go away, except our contact us info and link.

The integration of C1 can be tricky, so changes that take the customer from C1 to ANYWHERE (in my opinion) should be avoided. Once in checkout, get the money and get it done. Opportunities for upselling in the cart are (in my opinion) dangerous... using the "view cart contents" that is integrated with C1 is the best thing - but I personally wouldn't let the customer leave the checkout without really wanting to (such as Amazon).

Of course, these are just my opinions. :-)

Re: Cart Empty Issue
 

I like your way of thinking on this. The head_checkout is a great idea!! Thanks a bundle.

Re: Cart Empty Issue
 

All done now! If you go to C1, the only escape is the back button or closing the browser. This was a really sweet workaround. Now I have another New York Hero.:D/