Email message needs editing, how and what file?
 

Can someone tell what file I need to edit here. Below is the message customers receive once they place a CC order. I would like it to say "Your order WSL_123 is being processed and will ship from XYZ Company."

Thank you.

---Email Message ---

Thank you for your on-line order.
Your order WSL_123 has been shipped from XYZ Company.

If you have any questions please contact sales@XYZ Company.

Reference Number: WSL_591

Subtotal: $114.99
Tax: $0.00
Shipping: $0.00
Total: $114.99

XYZ Company

Re: Email message needs editing, how and what file?
 

Welcome to the X-Cart forums! Please start by reading the following thread, which will help you get started and hopefully make your experience here a positive one:

http://forum.x-cart.com/showthread.php?t=23970

Please note that this link is not an answer to your question, but we need you to update your signature with your X-Cart version so that we can answer your questions correctly. Thanks! :)

Re: Email message needs editing, how and what file?
 

Thank you for the reply. I've looked over the documentation and can't find anything that tells me which file has this in it...can you help me out with this?

thank you,
-arno

Re: Email message needs editing, how and what file?
 

Please re-read what I wrote above - it was not a solution to your question, it was a request for you to update your signature with your X-Cart version.

Re: Email message needs editing, how and what file?
 

Sorry about that, to much to read...I'm just trying to fix this one problem.

I'm using Version 4.1.7


-arno

Re: Email message needs editing, how and what file?
 

Thank you :) You can find all of the e-mail templates in the skin1/mail/html folder. It is tough to tell which one that is, as it looks to have been customized, but I"d try the customer complete one.

Re: Email message needs editing, how and what file?
 

Thank you. I've looked at most of the files in skin1/mail/html and can't find anything that says "Thank you for your on-line order...".

Here's what my order_customer_complete.tpl:

{* $Id: order_customer_complete.tpl,v 1.10 2006/03/31 05:51:43 svowl Exp $ *}
{config_load file="$skin_config"}
{include file="mail/html/mail_header.tpl"}

<p />{$lng.eml_dear|substitute:"customer":"`$customer. title` `$customer.firstname` `$customer.lastname`"},

<p />{$lng.eml_order_complete}


<hr size="1" noshade="noshade" />
<p />
<table cellpadding="2" cellspacing="1" width="100%">
<tr>
<td width="20%"><b>{$lng.lbl_order_id}:</b></td>
<td width="10">&nbsp;</td>
<td width="80%"><tt><b>#{$order.orderid}</b></tt></td>
</tr>
<tr>
<td><b>{$lng.lbl_order_date}:</b></td>
<td width="10">&nbsp;</td>
<td><tt><b>{$order.date|date_format:$config.Appear ance.datetime_format}</b></tt></td>
</tr>
{if $order.tracking}
<tr>
<td><b>{$lng.lbl_tracking_number}:</b></td>
<td width="10">&nbsp;</td>
<td><tt>{$order.tracking}</tt></td>
</tr>
{/if}
<tr>
<td colspan="3">{include file="mail/html/order_data.tpl"}</td>
</tr>
</table>

{include file="mail/html/signature.tpl"}

------

I'm pretty sure no one has customized the files...but I could be wrong. Any other ideas?

-arno

Re: Email message needs editing, how and what file?
 

Ok, so then someone customized the language variables. You need to go into your 'languages' area. Use the filter box to search for the text you want to replace. Start with this variable for example:

eml_order_complete

Re: Email message needs editing, how and what file?
 

I've looked this over and didn't see anything. I've also exported the language variables and opened it in Excel, did a search, nothing. Could it be anywhere else?

Thank you for all your help.
-arno

Re: Email message needs editing, how and what file?
 

Are you sure that isn't an e-mail generated from an outside source? Shipper or Payment Gateway?