tracking numbers problem
 

Hello dear friends,

we have a shopping cart which our clients use to collect the products they need to buy, but the problem is that each product is shipped separetely and we provide different tracking numbers for different products.
unfortunately, there is no opportunity to put two or more tracking numbers in the order details, so our customers can not see the full information and we have to send the additional info(additional tracking numbers) by email each time,
could you please advice if this problem may be sovled somehow?

thank you

Re: tracking numbers problem
 

are you drop shipping , and the other orders are being shipped out by other companies?

Re: tracking numbers problem
 

Yes, luxor, you are right.

X-cart allows only one tracking number for the order, but what should i do when there are two products in one order which are shipped sepparately and have different tracking numbers?

Re: tracking numbers problem
 

how can you expect to control the tracking # that other people are processing?

You can either have all of the companies send you the products to your base when the order is placed, and simply ship everything out once it is received.


I think it is a bad idea to be giving a cutomer multiple tracking numbers.

So you could use one of the available drop shipper mods to automatically email your drop shippers when you make an order, and then ship everythign under one tracking # once you receive the products for yourself.


If this is not good enough for you , you have to make a decent sized modifcation to how xcart appends new shipping ids to orders, and customize this to append new shipping ids to each product that is within the order.

Re: tracking numbers problem
 

We send orders to suppliers and they ship products themselves ans then send us tracking numbers. And there is no possibility to ship two products in one package.

For me it will be very useful to be able to set different tracking numbers.

Re: tracking numbers problem
 

Why not just use the customer notes section and put something like

Additional Tracking Numbers:
1Z399E2909099
1Z399E2909091


They don't need to have a button to click for ALL the tracking numbers, they can easily copy and paste the numbers from their order e-mail.

Re: tracking numbers problem
 

For X-Cart Version 4.0.x and 4.1.x, here's some solutions:

Step 1: Locate File: \skin1\main\history_order.tpl and change the tracking number text box to a textarea.

Step 2: Change the label, {$lng.lbl_tracking_number} via Admin-->Languages to something more descriptive such as: <b>Shipping Information</b>

Step 3: If you need the ability to type longer messages longer than 64 characters, go into the Database via phpMyAdmin and locate the xcart_orders table. Change the "tracking" field from varchar(64) to varchar(255).
NOTE: Step 3 is unnecessary in X-Cart ver. 4.1.x as the tracking field is already 255 characters.

Optionally: You can also incorporate the Customer Notes MOD (for version 4.0.19 and earlier, not necessary in 4.1.x branch) and this will provide customers a way to leave you a note and also for you (i.e. the admin) to send a customized note back to the customer whenever you change the order status. The MOD is located here: http://forum.x-cart.com/showthread.php?t=6888

Robert