X-Cart: shopping cart software

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-   -   I don't receive order notification or contact form emails (https://forum.x-cart.com/showthread.php?t=16928)

josephpham 09-28-2005 12:11 PM

I don't receive order notification or contact form emails
 
When I first set up my X-cart (few weeks ago); I received "Product #xxx quantity decreased", "Order #xx notification" mails when I customer ordered, received mail when customer filled out contact form.

I don't know what I did wrong, I don't receive anymore mails. I checked all the "Email notifications options" in General setting, check my company's email address, tested my mail server, OutLook etc.. everything works fine or correctly set. Please help me to troubleshoot the problem.
Thank you so much

balinor 09-28-2005 01:39 PM

Check with your host to make sure they have not changed any of your server e-mail settings.

josephpham 09-28-2005 01:45 PM

I had read the forum, so I checked with hosting company before I submit my 1st post. At this point I still could not figure it out. However, if everyone said the same (specially Balinor is the pro. here). I will call my hosting company again. Thank you for your help. I will post the reply when I found the problem to help other new users like me.

shan 09-28-2005 02:09 PM

did you switch of the stock level tracking in general settings ?

josephpham 09-28-2005 02:26 PM

Shan, are you talking about "Disable inventory tracking:"? this is enable (uncheck), or "Enable tracking statistics:" this is enable (check).


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