X-Cart: shopping cart software

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-   -   multiple order numbers consumed by x-cart/x-payments (https://forum.x-cart.com/showthread.php?t=68563)

lokesh 01-29-2014 04:44 AM

multiple order numbers consumed by x-cart/x-payments
 
HI
we are running x-cart 4.6.1 goldplus and using x-payments (not our hosted) , problem is there is no continuity in our order number each order takes like 3-8 numbers, for ex our order # for last few days

6250,6251,6252,6260,6263,6266

anyone facing similar issue ?

Thanks,

carpeperdiem 01-29-2014 05:39 AM

Re: multiple order numbers consumed by x-cart/x-payments
 
Yes, this is (my opinion) a defect in the design of X-Cart. This issue may have been patched in x-payments 2.0.1 (x-cart 4.6.2?) - but I am still using 1.0.6 so I can't test if it's been "fixed".

The fundamental defect is that X-Cart "processes" an order before submitting to payment gateway - so this will be a problem with or without X-Payments.

I solved this by using a 3rd party checkout (CheckoutOne) and the X-Payments connector from AlteredCart:

http://www.alteredcart.com/product.php?productid=8
and
http://www.alteredcart.com/product.php?productid=21

With the AlteredCart checkout and tools, an order is not "processed" in xcart until payment is processed. I only see one order number per transaction.

The benefit of this is that CheckoutOne is a superb customer UX and solves the biggest UX defect (my opinion) in X-Cart -- which is the checkout.

I hope my tone does not come across as bashing X-Cart -- I'm not. I have accepted that X-Cart does some things really well, and some things not -- so I spent $200 and solved the problem.

In addition to the x-payments connector, CheckoutOne also has a suite of tools that are a must have... for cart abandonment and deciphering cart errors. I am fully invested in AlteredCart Checkout and couldn't be happier. Good luck.

ambal 01-29-2014 06:33 AM

Re: multiple order numbers consumed by x-cart/x-payments
 
Unfortunately, this is a feature of X-Cart v4 design and we have this issue solved in X-Cart 5 Connector for X-Payments.

We are going to update X-Payments connector in X-Cart 4.6.3 to implement X-Cart 5 way of interacting with X-Payments.

dpcompany 05-08-2014 12:27 PM

Re: multiple order numbers consumed by x-cart/x-payments
 
@ Ambal,

Was the X-Payments connector updated in 4.6.3? I did not see mention of it anywhere in the changelog.

ambal 05-09-2014 01:10 AM

Re: multiple order numbers consumed by x-cart/x-payments
 
Quote:

Originally Posted by dpcompany
Was the X-Payments connector updated in 4.6.3? I did not see mention of it anywhere in the changelog.


Yes, it was updated comparing to 4.6.0 and 4.6.1.

Mish 08-06-2014 01:06 AM

Re: multiple order numbers consumed by x-cart/x-payments
 
I'm getting multiple orders appearing in the backend data with 4.6.3 . When I synchronise via OneSaaS I get multiple invoice because there are a number of "Failed" orders [as described above] in the database.
Was this fixed to work with 1.0.6 payment gateway?

I guess, in short I'm asking you, Alex Mulin, as the Project Manager for X-Payments when you have scheduled to fix this bug for people holding 1.x licences. If you don't have this scheduled please let us know.

[BTW - Alex - please don't refer to it as a 'feature'.]

ambal 08-06-2014 02:20 AM

Re: multiple order numbers consumed by x-cart/x-payments
 
Mish, please follow this thread.

Mish 08-06-2014 04:22 AM

Re: multiple order numbers consumed by x-cart/x-payments
 
Hi,do I need to upgrade to X-Payments 2 ( "IMPORTANT NOTE: in order to enable all the usability improvements you need to
1) upgrade your X-Payments to 2.1.1 (users of X-Payments Hosted accounts just need to post us a request to make such upgrade for them for free)"

?

ambal 08-06-2014 05:56 AM

Re: multiple order numbers consumed by x-cart/x-payments
 
Updated connector modules will work with older X-Payments versions, but in order to get full effect of the changes you should upgrade to X-Payments 2.1.1 as part of the changes were done in X-Payments core.

Users of hosted X-Payments accounts can get such upgrade free of charge by sending us a request for such upgrade via HelpDesk.

Mish 08-06-2014 03:33 PM

Re: multiple order numbers consumed by x-cart/x-payments
 
Sorry, if I update my connector (using 1.0.6 as I don't want to pay for 2) will the multiple order issue be resolved?


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