X-Cart forums - new store stuck in maintenance

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- - new store stuck in maintenance (https://forum.x-cart.com/showthread.php?t=68559)

Re: new store stuck in maintenance

Hello Mohammad,

I am checking the problem at the moment and I will keep you posted about progress.

Tony

Re: new store stuck in maintenance

Quote:

Originally Posted by mohammadUMAR

Hi Tony,

I've provided cpanel and ftp passwords to x-cart team for detailed investigation of errors (struck during maintenance).

Instead of providing me a viable solution of the problem, they installed a fresh instance and try to prove that its working fine.

The store installed by xcart team has crashed as well. http://www.meditools.com.au/xcart5/index.php

I'm sorry to say, its nothing to do with the installation, I've done installation again and again nearly 20 times, store crashes when I on/off modules or redeploy it.

I've dropped a couple of emails but helpdesk but no answer.

Its almost a month I'm trying to setup but still its not done. I'm a loyal customer since 2008, at the moment I'm losing my trust with x-cart.

I'm expecting solution of bug.

Regards,
Mohammad

Hey Mohammad,

This error drove me crazy thinking I had configured the server incorrectly. I ended up installing 5.2.4 which worked fine.

They are aware of the problem. Tony was able to replicate the problem with the files 5.2.5 I sent him.

Hopefully soon.

Peter

Re: new store stuck in maintenance

Hi Peter,

I had the same issue in 5.2.4. I was advised by Tony to wait for 5.2.5. I'm trying to setup for last 1 month but haven't got reliable solution yet.

Tony and his team are working on that, hopefully it'll be resolved soon.

Regards,

Re: new store stuck in maintenance

Hi,

I got the same error in my X-Cart 5.2.5 store. Can you please see the below? How can I fix this issue now?

Deploying store [step 5 of 13], please wait...
Run the "Doctrine_Plugin_UpdateSchema" plugin...

ERROR: "0" (code N/A)
An exception occurred while executing 'ALTER TABLE `xc_profiles` MODIFY `default_card_id` INT UNSIGNED NULL, MODIFY `pending_zero_auth` VARCHAR(255) NULL, MODIFY `pending_zero_auth_txn_id` VARCHAR(255) NULL, MODIFY `pending_zero_auth_status` CHAR(1) NULL, MODIFY `pending_zero_auth_interface` VARCHAR(255) NULL,': SQLSTATE[42000]: Syntax error or access violation: 1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1

Re: new store stuck in maintenance

Hello guys,

I've been told by X-Cart 5 developers that the issue with shops stucking on the 5th step of the deploy process can be fixed with the attached patch.

You can apply it manually (pluses are the lines that should be added and minuses are the lines that should be removed) or by executing the following command from the XC5 directory on the server: "patch -p0 < diff.patch"

PLEASE create a full backup of your site (files + MySQL database) before applying the patch - this may help you to recover your site back if something goes wrong during the process.

Re: new store stuck in maintenance

This appears to be fixed with 5.2.6

I'd like to say... Thank You XCart and staff, in particular Tony for all his efforts to get it working.

Cheers,
Peter :-)

There are a number of reasons I stick with XCart, their staff is one.

Re: new store stuck in maintenance

Quote:

Originally Posted by xanadude

Solved thanks to support team

this is what I did
Try to manually restart the cache generation process in your X-Cart store - first remove the "xcart_dir>/var/.rebuildStarted" file in your X-Cart installation (use your web-site File Manager or FTP to do it), then immediately open the admin back-end page in your browser

all happy again :)

I did that and it started back on step 5 with:

Run the "Doctrine_Plugin_UpdateSchema" plugin...

I saw that I'd have to delete tables and their data for this to work, but it would erase all of our products - is there another way around this?

Re: new store stuck in maintenance

What are the errors in [XC5]/var/log/ files? They may give you a clue.

Also, our support team can check the problem right on your server:
https://secure.x-cart.com/

Re: new store stuck in maintenance

that patch worked perfect in 5.2.5!! thanks!!