authorize.net payment not received
 

Recently there was a transaction that said was settled through authorize.net which works with xcart and xpayments, but it has not shown in our bank account. Could it be a glitch or something through xpayments that did not go through?

Two other transactions went through like it was supposed to but this one did not.
Any ideas?

Re: authorize.net payment not received
 

If it is showing up in Authorize.net then I would point the finger at them. They are responsible for getting that money into your bank. What does Authorize.net say?

Re: authorize.net payment not received
 

Did you capture funds?

Re: authorize.net payment not received
 

Hi Steve, what do you mean capture funds? where would I change it so I can receive it?

Re: authorize.net payment not received
 

Depends how u have it setup - to auth and capture or only auth. You would capture funds from X-Payments for the transaction

Re: authorize.net payment not received
 

Karla, I am sure you will find this link useful
http://help.x-cart.com/index.php?title=X-Payments:Auth_and_Capture

It explains about Auth and Capture in X-Payments.