X-Cart: shopping cart software

X-Cart forums (https://forum.x-cart.com/index.php)
-   X-Payments issues & questions (https://forum.x-cart.com/forumdisplay.php?f=50)
-   -   "Internal Error " message (https://forum.x-cart.com/showthread.php?t=69666)

vrajeshnshah@gmail.com 07-24-2014 12:22 PM

"Internal Error " message
 
I am facing strange problem here
I am moving server and moved all the files of x-cart and Xpayment to new server
under x payment connector when i click on "Test Module" i get success message
however when i go through check out i get "internal error Please, return to Shopping cart" message

All this testing i am doing by changing host file because I can not take chance on live site

Any idea???:oops:

cflsystems 07-24-2014 12:31 PM

Re: "Internal Error " message
 
New IPs? And you have callback IP setup for X-Payments?

vrajeshnshah@gmail.com 07-24-2014 12:43 PM

Re: "Internal Error " message
 
it was never set up for old server , i am new to this thing can you tell me how to do it?

vrajeshnshah@gmail.com 07-24-2014 12:47 PM

Re: "Internal Error " message
 
Forgot to mention in log file under payment this is what i got
"Internal error: unable to retrieve a payment by the passed token"

& I added new server ip in Call back action still same error

cflsystems 07-24-2014 02:04 PM

Re: "Internal Error " message
 
You may need to delete the payment method and reconnect it

vrajeshnshah@gmail.com 07-24-2014 02:57 PM

Re: "Internal Error " message
 
same error as i mentioned it does not get TOKEN from x-payment to store...
any other suggestion??

cflsystems 07-24-2014 03:18 PM

Re: "Internal Error " message
 
could be permissions

vrajeshnshah@gmail.com 07-25-2014 03:01 AM

Re: "Internal Error " message
 
Of which files?

joss 07-25-2014 03:11 AM

Re: "Internal Error " message
 
Quote:

All this testing i am doing by changing host file because I can not take chance on live site

Could you please describe this point in details? Let us know where the X-Payments and the store are located.

vrajeshnshah@gmail.com 07-25-2014 05:15 AM

Re: "Internal Error " message
 
Hi Joss
The live website/store is okay and has no issue with X-payment.

Now I am moving this site to new server and x-payment is giving me trouble
I have moved all the files from live store to new server including related databases

I have changed my computer HOST file and test the site.
when I go to store admin panel and go to X-connector & connect x-payment it does connect payment gateways and when I Click on TEST MODULE I get success message as well.

But when I test it on check out page and click submit it suppose to give me form asking for Credit card information but. it gives INTERNAL ERROR,

In Log file it says "Internal error: unable to retrieve a payment by the passed token"

Can you please help resolving this issue?


All times are GMT -8. The time now is 09:35 PM.

Powered by vBulletin Version 3.5.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.