X-Cart: shopping cart software

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-   -   authorize.net payment not received (https://forum.x-cart.com/showthread.php?t=67941)

karla@eeap.net 10-14-2013 03:26 PM

authorize.net payment not received
 
Recently there was a transaction that said was settled through authorize.net which works with xcart and xpayments, but it has not shown in our bank account. Could it be a glitch or something through xpayments that did not go through?

Two other transactions went through like it was supposed to but this one did not.
Any ideas?

totaltec 10-14-2013 04:29 PM

Re: authorize.net payment not received
 
If it is showing up in Authorize.net then I would point the finger at them. They are responsible for getting that money into your bank. What does Authorize.net say?

cflsystems 10-14-2013 04:43 PM

Re: authorize.net payment not received
 
Did you capture funds?

karla@eeap.net 10-23-2013 02:41 PM

Re: authorize.net payment not received
 
Hi Steve, what do you mean capture funds? where would I change it so I can receive it?

cflsystems 10-23-2013 03:39 PM

Re: authorize.net payment not received
 
Depends how u have it setup - to auth and capture or only auth. You would capture funds from X-Payments for the transaction

ambal 10-25-2013 04:30 AM

Re: authorize.net payment not received
 
Karla, I am sure you will find this link useful
http://help.x-cart.com/index.php?title=X-Payments:Auth_and_Capture

It explains about Auth and Capture in X-Payments.


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