2Checkout reports all sales failed even when 2 checkout cleared
As per the title
no matter what I do placing payment through 2 checkout it always reports back to the store as a failure. Even though everything is good in 2 checkout and the payment has cleared? I have been on 2co support and they say all is configured ok. help please |
Re: 2Checkout reports all sales failed even when 2 checkout cleared
Does this happen with your XC4, or XC5 store?
Are there any errors in logs? |
Re: 2Checkout reports all sales failed even when 2 checkout cleared
x5 store I dont have 2co in the x4 one
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Re: 2Checkout reports all sales failed even when 2 checkout cleared
Do you have any error messages in the var/log folder?
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Re: 2Checkout reports all sales failed even when 2 checkout cleared
I will take a look when home but I dont recollect seeing any when investigating last night. it was late :)
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Re: 2Checkout reports all sales failed even when 2 checkout cleared
Hi Tony
I have deleted log files in var to get fresh and the only files that appear are xlite.log.2014-03-20.php content is <?php die(1); ?> and php_errors.log.2014-03-20.php content <?php die(1); ?> where should I look next thanks |
Re: 2Checkout reports all sales failed even when 2 checkout cleared
Any update on why this wont work guyts , I have checked as much as possible with 2co and still every order that goes through shows failed on the store even though passing on 2co
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Re: 2Checkout reports all sales failed even when 2 checkout cleared
still not working help please as want to be able to push the store live a shutdown the old store very shortly
thanks |
Re: 2Checkout reports all sales failed even when 2 checkout cleared
Hi xanadude!
Can you please check the reason of failed status? You can find it on the "History" tab on the order details page. http://awesomescreenshot.com/0722k9c93a If the reason is "Verification: MD5 verification failed" please check that you entered the right "Secret word" on the payment configuration page. |
Re: 2Checkout reports all sales failed even when 2 checkout cleared
This is the history for one of the failed tests
19/03/2014 18:59Email sent to the customer >>> 18:59Email sent to the admin >>> 18:59Email sent to the admin >>> 18:59Email sent to the customer >>> 18:59Payment transaction [method: 2Checkout.com, type: sale, amount: 1, status: Failed] [web] >>> 18:59Order status changed from Incompleted to Failed 18:59[Inventory] Return back to stock: "TEST" product amount in stock changes from "999" to "1000" (1 items) 18:58Order placed 18:58Payment transaction [method: 2Checkout.com, type: sale, amount: 1, status: In progress] 18:58Order status changed from Cart to Incompleted 18:58[Inventory] Removed from stock: "TEST" product amount in stock changes from "1000" to "999" (1 items) |
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